Confidentiality
The EAP program is a confidential service within the limits of the law. This means that no one will know if you have accessed EAP services unless you choose to share that information. Your employer is not informed of the identity of those using any of the EAP services.
To view a recently recorded EAP Webinar:
Employee Session: https://youtu.be/fG2OVhZnFBY
Manager Session: https://youtu.be/FiOMtWmAMBY
The Employee Assistance Program (EAP), provided by TELUS Health, offers many services to support you across all dimensions of health (physical, mental, workplace, financial and social). As part of the Municipal Wellness Program’s commitment to supporting and working with Municipalities, we want to ensure that you have the resources available to help you achieve your personal health goals. We encourage you to learn more below on how the EAP program can support you and your family members.
Let us help you find solutions to the challenges you face at any age and stage of life. You and your immediate family members (as defined in your employee benefit plan) can access immediate and confidential support in a way that is most suited to your preferences, comfort level and lifestyle.
Achieve Well-being
- Stress and mental health concerns
- Grief and loss
- Physical activity and nutrition
Manage Relationships and Family
- Communication
- Separation/divorce
- Parenting
Deal with Workplace Challenges
- Stress
- Performance
- Work-life balance
Get Legal Advice
- Family
- Separation/divorce
- Custody
Receive Financial Guidance
- Debt management
- Bankruptcy
- Retirement
Tackle Addictions
- Alcohol and Drugs
- Tobacco/Nicotine
- Gambling
Find Child and Senior Care Resources
- Child care
- Schooling
- Nursing/retirement homes
Connect with the TELUS Health One EAP Program
1. Telephone:
For convenient access to wellbeing support, follow this step:
1. Call us 24/7/365 Toll-free telephone number English: 1-844-880-9142.
2. Login Online:
For convenient access to wellbeing support, follow these steps:
1. Login at TELUS Health One and enter your shared NSFM log-in credentials.
- *Username: Municipal
- *Password: Wellness
*Please note that the login credentials are case-sensitive.
3. Download the App
With the TELUS Health One app, you can access your EAP, which includes qualified support for your mental, physical, social and financial health.
For convenient access to wellbeing support, follow these steps:
1. Download the free app on Android or iOS. Simply search for ‘TELUS Health One’. For more information click TELUS Health Download the App NSFM.
2. Open the app, click on ‘Log in’ and enter your shared NSFM log-in credentials.
- *Username: Municipal
- *Password: Wellness
*Please note that the login credentials are case-sensitive.
If you have any questions or need support setting up your app, please call 1-844-880-9142.
